Support Services
Service Priorities
We in Humanities Information Systems try to get to all of your problems just as soon as we can. However sometimes we need to prioritize our calls. Below is our system of prioritization:Priority 1 - As soon as possible
- Network connection problem
- Critical component system failure (monitor, keyboard, mouse, or any component in the main unit that renders the system unusable)
- Departmental printer
- Any problem that impacts a class being taught the same day
- Network file restore
Priority 2
- Local printer
- New account request
- New network connection survey
Priority 3
- New equipment tagged, prepared and department notified
- Non-critical component system failure (zip drive, sound card, speakers)
Priority 4 - to be determined by both parties at time of request
- Consulting
- Application upgrade
- Drop off repairs
- Equipment moves
